If we cancel:
Indigo Crow reserves the right to cancel workshops if either the tutor is unwell and cannot run the class, or there are insufficient bookings to make the workshop viable. In the event of cancellation by us we will either offer the customer a full refund or the option to transfer onto another date.
We will aim to give you as much notice as possible of any cancellation but reserve the right to cancel any event without notice and without liability for compensation and / or damages other than the maximum of the workshop selling price.
If the customer cancels a workshop:
Unfortunately, given that we are a small business and workshops take a lot of planning and preparation (which incur costs) we are unable to routinely offer a refund for booked workshops if the customer cancels or fails to attend.
If you need to cancel your booking, please let us know as soon as possible.
- Cancellations made at least 14 days (or more) before the workshop will receive a full refund or the option to transfer to another workshop
- Cancellations made 13 days or fewer prior to the workshop date are non-refundable unless we can find a replacement booking
- You are welcome to send someone else in your place if you cannot attend – just let us know their name and contact details before the workshop
- We will always endeavour to support exceptional circumstances
If a customer wants to move or swap their workshop booking:
If you need to move your booked workshop and transfer to an alternative date,
please let us know at least 14 days before your scheduled workshop and we will
endeavour to accommodate you if possible.
Unfortunately, we cannot guarantee transfers requested within 14 days of the
workshop, as it may be that we are unable to fill the vacant place. In these
circumstances, the request will be treated in line with our cancellation policy.
Thank you for your understanding and support of our small business.